Service Terms
Simple terms for business IT support.
These terms explain the practical basis on which Innovatech IT Services provides IT support, advice and related technology services.
Scope
Work should be agreed clearly, including the service requested, access needed and expected outcome.
Responsibility
We aim to provide dependable support, but no service can guarantee uninterrupted technology operation.
Disclaimer
Advice is based on the information available at the time and may depend on third-party systems.
Business IT support terms
Support is provided with reasonable care, skill and practical business judgement.
Any quotation, scope, timescale or support arrangement should be confirmed in writing before work begins.
Clients remain responsible for providing accurate information, lawful access, licences, passwords and supplier details needed to complete support work.
Backups, disaster recovery, cybersecurity controls and business continuity arrangements should be agreed separately where required.
Third-party platforms, internet providers, hardware vendors, software suppliers and hosting services remain responsible for their own products and service availability.
No emergency guarantee
Innovatech IT Services aims to respond promptly, but response times, out-of-hours support and urgent service levels must be agreed separately in writing.
Data and systems
Clients should maintain suitable backups before changes are made to important devices, systems or data. Where backup or recovery work is required, it should be discussed and agreed as part of the support scope.
Questions
For service questions, email contactus@innoitservices.com. You can also read the Privacy Policy.